Resolved -
Traffic has returned to normal levels and the zanko/zendesk/message API is fully operational. Zendesk rate limits are no longer being hit and all systems are working as expected. This incident is now resolved.
Jun 19, 23:25 EDT
Monitoring -
Starting at 08:25, we experienced a significant traffic spike that caused us to hit Zendesk's rate limits on the message API. The rate limitations are a result of our elevated request volume. We are actively monitoring the situation and the system appears to be improving. We will continue to monitor and provide updates as needed.
Jun 19, 23:15 EDT